I’m at the lake and needed to check out some info on my CIBC chequing account. So, no problem, signon to their online banking system like usual and …
We are Sorry …
We were unable to validate your card number and password. You will need
to reset your password to regain access to Online Banking.
Please call Online Banking Customer Support at
1-888-872-2422 (Canada and U.S.) or
1-800-872-2422 (
select countries
outside Canada or the U.S.) To use this number, dial the country code
from which you’re calling, then the toll free number, followed by 1.
For example: 044-1-800-872-2422-1. From all other countries outside Canada or the U.S., call
902-420-2422 (collect calls accepted).
Sorry my ….
I’ve got the right account number and password, but they have detected something “funny”.
Anyway, I call the number, go through IVR hell until I mess it up so bad an operator comes on the line. This should be easy eh?
Well Sir we need to verify your identity, can you tell me your account balance?
No, that’s what online banking is for, I don’t memorize these things
No problem Sir, can you tell me a recent debit card transaction?
No, I still don’t memorize that stuff, I rarely do debit transactions, and that’s what online banking is for, it keeps track of all that stuff.
No problem Sir, do you have a CIBC credit card?
Yes.
Can you tell me the amount of a recent transaction?
Smoke is now pouring out my ears. I recite some of the previous answers, plus I rarely use that card, I use my MasterCard, perhaps I’ll switch banks all together!
He’s sorry
Then I remember that my Starbucks card reloads from the CIBC credit card, hey I can remember a recent transaction! I try to tell the guy.
I’m sorry, but you flunked the security quiz and I can’t take any more answers, you must now show up in person at a CIBC branch to straighten this out.
I tell him I’m mad and frustrated.
He’s sorry.
Technorati Tags: cibc, banking, online banking, frustration
This is happening to me right now, at least on my home PC. I tried to log in at work, assuming it would fail so I could get the # and call (wasn’t sure if it was the same as the one on my card since I don’t do phone banking). It worked, and I wasn’t even asked the security question. So basically… if someone HAD stolen my bank account # and password, they’d just have to try on a few different PCs until they got a question-free login. CIBC has bigger security problems than users who can’t remember how they worded one of their “secret questions” (pretty sure that was the reason I got locked out).
i have the same problem, i downloaded the apple mobile app, however i use westnet-wifi in calgary and my ip address changes , its so frustrating!! i get hte smae message!! then have to use airtime to call them!!